By Barbara T. Mates
5-Star Programming and prone in your fifty five+ Library clients (Ala Programming publications)
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Extra info for 5-Star Programming and Services for Your 55+ Library Customers (Ala Programming Guides)
AARP. html>. Special Needs within the Older Generation 3 Staff and Seniors Reaching out to senior hands, hearts, and minds will further strengthen the sense of belonging and mutual respect that always benefits communities. —Allan Rock, Minister of Industry A lthough many of today’s practicing librarians are only a few birthdays away from becoming senior citizens, many of the library’s support staff are not. Some teenagers have not ever spoken at length with an older adult, and some members of Generation X may have fallen prey to the stereotypes presented by the media.
Once staff understand that fulfillment of some of the basic needs of seniors is obtainable within the library’s structure, they will share the enthusiasm of many librarians whose focus is service to seniors and act as advocates for increased programming. Establish Service Guidelines Practice Good Manners As with all patron-staff interfaces, politeness, promptness of service, and attention to the interview is essential, and these good manners should be a service priority. This is especially important when working with some of the oldest group of seniors.
Some tips for working with seniors experiencing cognitive, emotional, and social changes follow: Place emphasis on personal contact to draw people out of their world and into the library’s. The library staff will find many people in nursing homes not coping well with the emotional changes, cognitive changes, and social changes they live with. Some of the residents may feel abandoned and disoriented. Staff whose jobs include outreach to seniors in nursing homes should be aware that it may be necessary to give a sense of time and place in addition to providing library services.